Privacy Policy

Last Updated: December 8, 2025

1. Introduction

BATTLESHIPP Heating and Cooling ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us when you:

  • Request a service appointment or estimate
  • Contact us via phone, email, or contact form
  • Apply for financing
  • Sign up for maintenance plans or newsletters

This information may include:

  • Name and contact information (address, email, phone number)
  • Property information (for service visits)
  • Payment information
  • Service history and preferences

Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our HVAC services
  • Process appointments and service requests
  • Send confirmations, invoices, and service reminders
  • Respond to your inquiries and provide customer support
  • Process payments and prevent fraud
  • Send marketing communications (with your consent)
  • Analyze website usage and improve user experience
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us provide services (payment processors, scheduling systems, email service providers)
  • Financing Partners: If you apply for financing, we share necessary information with our financing partners
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with any merger, sale, or transfer of our business

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse cookies or to indicate when a cookie is being sent.

We use cookies for:

  • Website functionality and user preferences
  • Analytics (Google Analytics) to understand website usage
  • Marketing and advertising purposes

6. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

We use the following third-party services:

  • Google Analytics for website analytics
  • Payment processors for secure payment handling
  • Email service providers for communications
  • Social media platforms (Facebook, Instagram, X/Twitter)

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records may be retained for warranty purposes and legal compliance.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to opt-out of the sale of personal information. We do not sell personal information.

12. Marketing Communications

With your consent, we may send you marketing emails about our services, special offers, and promotions. You can opt-out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly

Note: You will still receive transactional emails related to your service appointments and account.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

BATTLESHIPP Heating and Cooling
985 Mooresferry Road
Plainville, GA 30733
Phone: (770) 398-8463 or (706) 238-3421
Email: admin@battleshipphvac.com

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